We want you to be completely satisfied with your Samra Coffee purchase. If you are not happy with your order, we offer the following refund and exchange options:
1. Refunds
- Refund requests must be made within 14 days of receiving your order.
- To qualify for a refund, the product must be unused, unopened, and in its original packaging. Proof of purchase is required.
- Refunds will be processed back to your original payment method within 5-7 business days after approval.
2. Exchanges
- If you receive a damaged or defective product, please contact us immediately. We will replace the product at no additional cost to you.
3. Non-Refundable Items
- Due to the perishable nature of coffee, we cannot accept returns or offer refunds for opened or used products unless there is a quality issue.
4. How to Request a Refund or Exchange
- Contact our customer service team at [[email protected] or Call us +64 212 379 000]. Please include your order number, details of the issue, and any relevant photos.